News

Nearly 470,000 Washingtonians Enroll through Washington Healthplanfinder

Washington Healthplanfinder today announced that 469,606 Washingtonians have now accessed free or low-cost coverage options since Oct. 1. More than 112,000 residents have enrolled in private health plans, which is expected to increase ahead of the March 31 deadline.

More than 370,000 individuals who have been previously covered through Apple Health have renewed their coverage through wahealthplanfinder.org for a total of more than 840,000 residents.

Residents still seeking coverage through a private health plan should enroll by March 31 at www.wahealthplanfinder.org. Washington Apple (Medicaid) enrollment continues throughout the entire year.

Help to enroll is available through the toll-free Customer Support Center at 1-855-WAFINDER or through in-person help that may be located through the Customer Support link on the homepage.

Updated enrollment numbers from Oct. 1 to March 13 are included below.

 

Web and Call Center Data

Unique Visitors

1,623,108

Accounts Created

502,053

Call Center Volume (through March 17)

77,730

Avg. Initial Call Center Wait Time (through March 17)

49 sec

Avg. Wait Time after Call Menu Selection* (through March 17)

54 min

 

Enrollments Completed

Qualified Health Plans

112,225

Medicaid Newly Eligible Adults

235,079

Medicaid Previously Eligible but not Enrolled

122,302

Medicaid Redeterminations (Previously Covered)

370,469

Total

840,075

 

In-Process Applications

Qualified Health Plan Applicants – Need to Pay

71,787

 

*Note: These numbers reflect enrollments and applications through March 13. Please note that “Average Wait Time after Call Menu Selection” refers to customers who have had an initial point of contact with a customer service representative and entered into wait queues for various areas of enrollment assistance.

 

Application Status Legend

·         Qualified Health Plans: Includes individuals who have selected and submitted payment for a qualified health plan (private health plan).

·         Medicaid Newly Eligible Adults: Includes newly eligible individuals who have qualified and enrolled in a Medicaid plan under the Medicaid expansion and does not include those who have transitioned from other Medicaid programs.

·         Medicaid Previously Eligible but not Enrolled: Includes individuals (children, pregnant women, low-income families) who are newly enrolling but were eligible under old Medicaid eligibility rules.

·         Medicaid Redeterminations: Includes individuals who were already enrolled in a Medicaid program and have had their eligibility status converted, re-determined or renewed through Washington Healthplanfinder as opposed to newly determined.

·         QHP (Need to Pay): Includes individuals who have completed an application for a Qualified Health Plan that is awaiting payment.

 

Medicaid note: Washington Apple Health (Medicaid) does not have an open enrollment period.  Individuals and families will be able to apply and complete their renewals via www.wahealthplanfinder.org throughout the year. Questions about Healthplanfinder should be directed to the toll-free Customer Support Center at 1-855-WAFINDER; Apple Health questions can be directed to the toll-free hot line at 1-800-562-3022 or emailed to AskMedicaid@hca.wa.gov

 

For more information about Washington Healthplanfinder and to enroll in health coverage, please visit www.wahealthplanfinder.org.

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