Photos by Kayse Angel

Photos by Kayse Angel

MultiCare urgent care closes this month

The Covington urgent care will be used for specialty care in the future.

MultiCare is closing its Covington urgent care April 27 to make room for a specialty care unit.

The urgent care now sits next to the newly opened emergency room.

The decision to close the urgent care comes after MultiCare evaluated patient needs within the community, said Kristen Saint Clair, executive director for MultiCare.

Following the opening of the emergency room in 2018, Saint Clair said the building where the urgent care is currently located would better serve the community as a specialty care unit. She added specialty care could be anything from orthopedic services to weight loss services.

Community members won’t be without an urgent care option with MultiCare’s Indigo Urgent Care clinic down the street from the hospital.

Saint Clair said Indigo was designed from the ground up with the consumer in mind and is meant to get people in and out quickly.

Mark Swart, media relations manager for MultiCare, said Indigo is a different experience from the other urgent care facilities MultiCare offers. He added it doesn’t have that “old school doctor’s office” feel to it.

“It really is designed around the consumer. It’s meant to look more like a coffee shop than a doctor’s office so people feel comfortable and have a pleasant experience,” Saint Clair said.

As the community continues to grow people may need more convenient access to specialty care, including those listed above, Saint Clair said.

So far, MultiCare has sent out letters to its current patients to alert them of the Covington urgent care location closing and have placed notices in the clinic to alert patients, Shari Campbell, marketing director of MultiCare urgent cares, said.

She said the letters not only say the urgent care is closing, but it also states patients will be taken care of at the Covington Indigo Urgent Care at 27111 167th Pl. SE, Building 101.

Campbell said these letters are useful to patients because there has been some confusion as to what is happening.

She said someone called in asking about whether the ER was closing. She added, that is not the case because the emergency room just opened last year.

“Once people hear what we’re doing — expanding the specialty care in Covington, adding another location in Maple Valley and that we have a plan to take care of people in our Covington Indigo — they’re like, ‘Oh yeah, that makes sense,’” Campbell said.

Prior to informing patients, MultiCare announced to its staff about a month ago the plans to close the urgent care.

To accommodate current staff members, Saint Clair said human resources will meet with every staff member and discuss their various options.

She also said there’s always a shortage of nurses, so using the nurses from the urgent care in other areas of MultiCare is ideal.

According to Campbell, two providers from the urgent care will be working at the Covington Indigo location.

Saint Clair said they are anticipating an increase in patients at the Covington Indigo and have been in the process of hiring additional providers and staff to accommodate that increase.

“We already started seeing an increase and the team has really worked hard to pull together to really take care of the community and we are positive that even with the increase that we will be able to give the same level of service that people are accustomed to getting from Indigo,” Saint Clair said.

Looking closer to end of fall 2019, Saint Clair said they are talking about opening a new Indigo Urgent Care in Maple Valley.

She said there are many people from Maple Valley who seek its services in Covington and would rather have that service be within their neighborhood.

Currently, there is little information on the Maple Valley location since Saint Clair said they still need to work out leasing details. However, she did say MultiCare tries to have Indigo locations near retail and busy areas allowing for convenient access to patients.

More in News

Walkers rest amid the trees at Island Center Forest on Vashon Island, which is part of King County. Many trees around Western Washington are struggling, including Western hemlock on Vashon, likely from drought stress. Photo by Susie Fitzhugh
King County forests are facing new challenges

Hot, dry summers are stressing native tree species in Western Washington.

Jennifer Harjehausen poses with her family next to her new nameplate in Covington City Hall on April 11 during her swearing in. Photo by Kayse Angel
Third time’s the charm for new Covington Council member

Jennifer Harjehausen was chosen to fill Position No. 2 on Covington City Council.

Jim Pitts stands on walkway overlooking filtration chambers at the King County South Treatment Plant in Renton. Aaron Kunkler/staff photo
Human waste: Unlikely climate change hero?

King County treatment plant joins effort to counteract effects of carbon dioxide.

Annual Law Enforcement Camp taking high school applications

Students get to experience a tactical firing range and work with forensics, SWAT, communications, and K-9 officers.

Increase in phone scams

The Black Diamond Police said they have seen an increase in telephone scams

Tahoma works to reduce class sizes

Kindergarten to third grade classrooms need to have 15 to 17 students in them

Washington State Capitol Building. Photo by Emma Epperly/WNPA Olympia News Bureau
Legislation targets rape kit backlog

WA has about 10,000 untested kits; new law would reduce testing time to 45 days

School board gains first student representative

Kentridge senior selected to join Kent School District Board of Directors.

Most Read